By owner’s signature or shipper’s agent’s signature, moveauto, Inc. (hereafter referred to as AATT) is hereby authorized to arrange for transportation of vehicle(s) from the point of pick-up specified to the point of destination specified, providing transporter can enter area of pick-up and drop off location.  If for any reason truck is unable to reach an area due to weight restrictions or location, a legal and safe loading/unloading location or at driver’s discretion will need to be arranged.

  1. Exceptions for damages must be noted on the Bill of Lading at the time of delivery, a claim for damage not documented on the Bill of Lading will not be honored and must be filed through the vehicle owner’s comprehensive insurance. AATT must be notified of any claim by phone or confirmed email within 24 hours of receiving vehicle. Claim information/pictures must be submitted within two days of delivery of vehicle. Insurance deductibles are waived to $0 for valid transport damage claims noted on the Bill of Lading at the time of delivery. 
  2. The car is to be tendered for transport in good mechanical condition unless otherwise specified at origination of this document.
  3. Governed by the Motor Carrier and ICC department, our industry allows us 30 days for vehicle delivery. However, AATT self-governs that each order is to deliver in 16 days or less from the original date of long-haul carrier loading, or we will provide rental car reimbursement at $35 per day.
  4. This order and any shipment thereunder are subject to all terms and conditions of carrier’s tariffs to the Uniform Straight Bill of Lading.
  5. As is standard in the auto transport industry, carrier cannot guarantee any delivery or pickup date for professionally trucked service.  Shipper understands that auto transport service is subject to delay.  AATT is not responsible for car rental (prior to 16 days) or any other special damages.
  6. All cancelled orders are subject to a cancellation fee of $250 per vehicle, if notified less than 72 hours before pickup.
  7. No personal belongings are to be transported in the vehicle except as are attached to and a part of the vehicle.  Carrier disclaims any responsibility for personal belongings that are not a part of the vehicle or any damage and/or loss occurred due to acts of vandalism or theft, or any damage to vehicle due to unsecured or improperly placed items.  If any personal items are left in the vehicle, an overweight charge may be assessed and added to contract price. This includes roof racks or other aftermarket modifications.
  8. Automobiles are designed for road use and may acquire small scratches, scuffs, chips, or abrasions for which the carrier cannot be liable.
  9. The customer agrees that should this vehicle become inoperative for any reason during the transport, a minimum charge of $400.00 will be added to the transport charges and will be collected at the time of vehicle delivery.
  10. AATT is a licensed and bonded I.C.C. and Motor Carrier broker, #325231, that arranges for transportation of vehicles by a carrier anywhere in the United States, Canada, and Europe.
  11. All C.O.D. payments for transport must be in form of a cashier’s check or cash on delivery.  The customer agrees that if payment cannot be made in form of cash or cashier’s check, the vehicle will be stored at the customer’s expense.  Should the customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and/or deliver charges will be the responsibility of the customer.
  12. The vehicle owner or the customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery, if for any reason they are unavailable. Customer or agent must be available to release at any time during the operating hours of 7am-9pm on the days of their pick-up window or delivery window. Designated persons will carry liability for thoroughness of inspection.
  13. Choice of Law and Forum. The TOS (Terms of Service) and the relationship between you and AATT shall be governed by the laws of the State of California without regard to its conflict of law provisions. You and AATT agree to submit to the personal and exclusive jurisdiction of the courts located within the county of San Mateo, California.
  14. AATT and their sub-contractors are responsible for the auto delivery. Under laws pursuant to federal regulations, in the event of a damage claim or total loss, customer is responsible for payment in full for the transport service, as transportation of a vehicle is separate from claims. Failure to pay transport fees results in the inability for insurance to be involved or payout.
  15. The transporter will not be responsible for vehicle boots, caps, masks, bras, or any other type of canvas material or material covering inside or outside the vehicle, including interior.
  16. Each vehicle is insured up to $100,000 only when it is in transit. Additional insurance available.
  17. Customer’s Insurance is primary until the vehicle is physically loaded on the carrier/transporter
  18. Pertaining to boats, trailers, farm equipment and recreational vehicles; Should you have a dispute with your carrier, you release AATT its officers and employees from all claims, demands and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Customer understands and agrees that their insurance is primary while freight is being transported by an independent contractor. AATT will cover in full the customer’s insurance deductible up to $500 in the event of any said claim.
  19. If the vehicle’s year, make, model, dimensions, mechanical functions, or after-market modifications are misrepresented, price is subject to change as determined by AATT.
  20. Changes to the origin or destination after order set-up are subject to additional fees as determined by AATT.

    In addition to the above, moveauto, Inc. will not be responsible for:
  21. Radio antennas that do not retract to less than three (3) inches above the hood or fender of the vehicle being transported.
  22. Automobile glass damaged as a result of rock chips or road debris, during open transport. Automobile glass damage is only covered if it results from driver negligence or neglect.
  23. Mechanical functions, exhaust assembly, alignment, suspension, or tuning of vehicle being transported.
  24. Damage caused by leaking fluids, cooling systems, antifreeze solution, battery acid, exposure to weather, environmental hazards, road vibrations, road hazards (including rock chips or any act of god), vehicles overloaded with personal items, or bike/roof racks not removed at origin.
  25. Damage caused by freezing of cooling system and/or batteries.  Protection from freezing will be the responsibility of the vehicle owner.
  26. All loose parts, custom or aftermarket parts, fragile/protruding accessories, spoilers (front and rear), hood ornaments, window shades, lowered or altered vehicles, undercarriage parts, tires, license plates or license plate frames.
  27. Any issue pertaining to alarm system. All alarm systems must be disconnected, disabled, or turned off. If your vehicle has a factory installed alarm, your fob must be shipped with your vehicle in case your alarm goes off during shipment.
  28. Any costs associated with battery dying or any other battery related issue with any type of vehicle including electronic vehicle or motorcycle. Electronic vehicles must be fully charged prior to transport. For motorcycles, customer is responsible to make sure that motorcycle is in the correct mode (ie: transport mode) or any other mode that would prevent battery drain
  29. Any internal electrical issues, including but not limited to wiring, dash equipment, cabin lighting, radio, speakers, battery, etc.
  30. Damage to any part of vehicle due to normal use to include rolling up or down windows, opening and shutting doors or trunk, use of knobs, latches, levers, brakes, etc.
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