- You must provide one set of keys to the driver for the duration of shipment, per DOT federal regulations. (Not applicable to motorcycles).
- Please advise us if there are any modifications to your vehicle. This may include interlock devices, lowering or lift kits, camper shells, tool boxes or anything else that might change the size or weight of a stock vehicle.
- We prefer the gas level to be at a half tank or below to keep the overall weight down for the drivers. If your tank is a little over a half, that’s ok, just please try not to fill up right before shipping.
- Please wash your vehicle before shipping so the driver can complete a detailed inspection. A basic wash or rinse off is fine, no need for a detail prior to shipment as your vehicle is subject to the same road conditions if you were to drive it e.g.: dirt, dust, road debris, salt, etc. and a detail would be better spent at destination after your move is complete.
- Please remove any valuable or breakable items from your vehicle as personal items are not covered under insurance. The drivers allow up to 50lbs in the trunk area. If the personal items exceed 50lbs, the driver may ask for an overweight fee or for you to remove them.
- Plants, liquids, firearms and hazardous materials are prohibited by law while shipping vehicles across state lines.
- For an extra layer of protection against road debris, a good idea would be to get a coat of spray wax at the car wash prior to shipment.
- Please take any kind of toll-taking devices out of your vehicle as they would get charged across the entire trip, and unfortunately the toll-taking companies usually do not refund these charges.
- You’ll need to be prepared to release or accept your vehicle at any point during the pick-up or delivery window.
- The driver can in some instances make it to your front door, however, since this is a large, open car carrier that may not be able to maneuver through residential areas, the driver may establish a nearby location such as a larger street or shopping center parking lot to load or unload your vehicle.
- All alarm systems must be disconnected, disabled, or turned off. If your vehicle has a factory installed alarm, your fob must be shipped with your vehicle in case your alarm goes off during shipment.
- Please close ac/heating vents to prevent any dust or “scents” from the road from entering the cabin of your vehicle.
- Please remove or secure any loose pieces or aftermarket accessories that may be able to fly off during transport including license plates or holders.
- Any after-market bike racks or roof racks must be removed prior to shipment.
- Prepare your vehicle for the climate changes along the way which may include engine coolant, transmission fluid, fuel, washer fluid, and other fluids.
- For motorcycles, customer is responsible to make sure that motorcycle is in the correct mode (ie: transport mode) or any other mode that would prevent battery drain. We highly suggest that you pull the master fuse or disconnect if you have an alarm. Please take note that this will reset your radio presets. You can also check with your local dealership for information.
- Other than original saddle bags, nothing additional can be attached to the motorcycle. Saddle bags must be emptied or locked up if you are shipping riding gear, helmets etc in them.
- Motorcycles are typically shipped without keys. In the rare cases when the keys must go with the motorcycle, they should be safely secured/hidden on bike. AATT is not responsible for lost keys or damage caused to bike or painted surfaces by keys.) Make sure the motorcycle is in neutral with the fork and handle bars unlocked.
- For Tesla’s and other Electronic Vehicles, Moveauto or it’s drivers will not be able to charge your vehicle in transit or while at our office or any storage location, and will not be responsible for an EV’s battery dying or any associated costs. Your vehicle must be shipped with a full charge, and with all applicable settings below to ensure battery saving is maximized:
- Turn ON Energy Savings
- Turn OFF Always Connected
- Turn OFF Sentry Mode
- Turn OFF Smart Preconditioning/Cabin Overheat Protection
- Don’t touch the app (if you can help it). The app will not update as to current location while in transit, it will only update as to the last location the vehicle was turned on (not remotely). Every time the app is checked, it drains the battery significantly.