• You must provide one set of keys to the driver for the duration of shipment, per DOT federal regulations. (Not applicable to motorcycles).
  • Please advise us if there are any modifications to your vehicle. This may include interlock devices, lowering or lift kits, camper shells, tool boxes or anything else that might change the size or weight of a stock vehicle.
  • We prefer the gas level to be at a half tank or below to keep the overall weight down for the drivers. If your tank is a little over a half thank, that’s ok, just please try not to fill up right before shipping.
  • Please wash your vehicle before shipping so the driver can complete a detailed inspection. A basic wash or rinse off is fine, no need for a detail prior to shipment as your vehicle is subject to the same road conditions if you were to drive it e.g.: dirt, dust, road debris, salt, etc. and a detail would be better spent at destination after your move is complete.
  • Please remove any valuable or breakable items from your vehicle as personal items are not covered under insurance. The drivers allow up to 50lbs in the trunk area. If the personal items exceed 50lbs, the driver may ask for an overweight fee or for you to remove them.
  • Plants, liquids, firearms and hazardous materials are prohibited by law while shipping vehicles across state lines.
  • For an extra layer of protection against road debris, a good idea would be to get a coat of spray wax at the car wash prior to shipment.
  • Please take any kind of toll-taking devices out of your vehicle as they would get charged across the entire trip, and unfortunately the toll-taking companies usually do not refund these charges.
  • You’ll need to be prepared to release or accept your vehicle at any point during the pick-up or delivery window.
  • The driver can in some instances make it to your front door, however, since this is a large, open car carrier that may not be able to maneuver through residential areas, the driver may establish a nearby location such as a larger street or shopping center parking lot to load or unload your vehicle.
  • All alarm systems must be disconnected, disabled, or turned off. If your vehicle has a factory installed alarm, your fob must be shipped with your vehicle in case your alarm goes off during shipment. For motorcycles that have a “transport mode” or similar feature, please put in this mode prior to shipping to prevent battery drain.
  • All antennas must be retracted or removed.
  • Please close ac/heating vents to prevent any dust or “scents” from the road from entering the cabin of your vehicle.
  • Please remove or secure any loose pieces or after market accessories that may be able to fly off during transport including license plates or holders.
  • Any after-market bike racks or roof racks must be removed prior to shipment.
  • Prepare your vehicle for the climate changes along the way which may include engine coolant, transmission fluid, fuel, washer fluid, and other fluids.
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